1 ph Privacy Policy – Your Data, Handled with Care

When you register for an account on the 1 ph platform, we collect the personal information you provide directly to us, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of any government-issued identification document you submit during the identity verification process, which is required to confirm that you meet the minimum age requirement and are eligible to use the platform. In addition to registration data, we collect information about how you use the platform — including your login history, betting activity, game preferences, deposit and withdrawal records, and any communications you send to our support team. When you access the platform from a mobile device or browser, we may also collect technical data such as your IP address, device type, operating system, and browser version. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines.

We do not collect any personal information from you unless you have actively provided it or it has been generated through your use of the platform. We will always tell you why we are asking for specific information at the point of collection, and we will not ask for more than is necessary for the stated purpose. If you choose not to provide certain information, some features of the platform may not be available to you — for example, you will not be able to process withdrawals without completing identity verification.

The personal information we collect is used primarily to operate your account, process your transactions, and deliver the services you have signed up for on the 1 ph platform. We use your identity and contact details to verify your eligibility, communicate important account updates, and respond to any support requests you submit. Your transaction history and betting activity are used to maintain accurate account records, process deposits and withdrawals in Philippine pesos (PHP), and comply with our legal and regulatory obligations in the Philippines. We may also use aggregated, anonymised data about platform usage to improve our services, identify popular features, and make informed decisions about future development — this data cannot be used to identify you personally.

We will never use your personal information to send you unsolicited marketing communications from third parties, and we will not sell your data to advertisers or data brokers under any circumstances. If we wish to send you promotional communications about the 1 ph platform itself, we will only do so where you have given your consent, and you will always have the option to opt out at any time. Any automated decision-making that affects your account — such as fraud detection systems — will be subject to human review if you raise a concern about the outcome.

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. However, in order to operate the platform effectively, we do share certain data with trusted service providers who assist us in delivering our services — these include payment processors who handle your PHP deposits and withdrawals, identity verification providers who confirm your eligibility, and technology partners who support the platform's infrastructure and security. All third-party service providers we work with are required to handle your data in accordance with applicable data protection standards and are only permitted to use your information for the specific purpose for which it was shared.

We may also disclose your personal information where we are legally required to do so — for example, in response to a valid request from a regulatory authority, law enforcement agency, or court order in the Philippines. In such cases, we will only disclose the minimum amount of information necessary to comply with the legal obligation. If we are ever involved in a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, but the new entity will be required to honour the commitments made in this Privacy Policy.

The security of your personal information is a priority for us. We use industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using secure protocols, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and not sharing it with anyone.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact us immediately so we can take appropriate action. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with our legal obligations and within the timeframes required by applicable law in the Philippines.

As a player using the 1 ph platform in the Philippines, you have a number of rights in relation to the personal information we hold about you. You have the right to request access to your personal data — that is, to ask us for a copy of the information we hold about you and to be told how it is being used. You also have the right to request that we correct any inaccurate or incomplete information, and in certain circumstances, to request that we delete your personal data entirely. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for handling your request unless it is manifestly unfounded or excessive. If you are not satisfied with how we have handled your request or your personal data more generally, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues as quickly as possible.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory, and financial record-keeping obligations. When your data is no longer needed for any of these purposes, we will securely delete or anonymise it. The specific retention period for different categories of data may vary depending on the type of information and the legal requirements that apply — for example, transaction records may need to be kept for a longer period than general account activity logs.

The 1 ph platform uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and analyse how players use the site. Essential cookies are necessary for the platform to operate and cannot be disabled. You may be able to control non-essential cookies through your browser settings, though disabling certain cookies may affect your experience on the platform. By continuing to use the platform after being informed about our use of cookies, you consent to their use in accordance with this policy. For more information about your rights and how to manage your account, visit our FAQ page or review the Terms and Conditions.